DO THE BANKS WANT OUR BUSINESS?

I have written previously about poor experiences with banks and about poor customer service generally.  My daughter and her husband decided at the start of this year that they wanted a joint bank account to help them to manage some of their household commitments.  You’d think this would be easy.  They went to the branch …

MORE ON CUSTOMER SERVICE

In October last year (2011) I bought a new car from Peter Vardy in Motherwell, http://www.petervardy.com. I openly confess to being suspicious of car sales people, partly because of some previous bad experiences. I always feel that they “see me coming” and recognise that I have little knowledge of cars and the wool can easily …

GREAT SERVICE

In mid May I was looking for a goldsmith/jeweller to help with a gift for my wife, Margaret, to celebrate our Ruby Wedding Anniversary (40 years).  I had some old gold, broken jewellery, single earings and the like, and I thought that this could be used to make something a bit special.  As a volunteer with …

MENTAL HEALTH

Researchers, from Martin Seligman to Deepak Chopra, have convinced me that many illnesses begin in the mind.  Not all; that would be a cruel thing to say but much modern research has shown that good and bad health often begin with our thoughts.  How we think produces chemicals in our bodies which affect our physical health, …

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