Next weekend I’m doing some training for the Institute of Administrative Management.  I’ve been asked to do some stuff on communications so today I spent a bit of time preparing my material.  I hate leaving things until the last minute.  One of the exercises is taken from my NLP training.  I call it “mind-reading for beginners” and I had forgotten how much I enjoy it.  I can hardly wait until Saturday.  I shall report next weekend on how it goes.  I’ll also be writing some more about customer service using an example of really poor service from a major company.

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